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You are here: Case Studies  / Services  / Educational institution

Initial State

One of Hungary’s largest universities, a geographically distributed institution, wanted to raise the level of support for sourcing operations thought out its organizations and departments. They were looking for a service provider who could provide the staff customer support and remove some of the burden from their central public procurement team.

Project

The university chose Electool’s service package which included, in the first phase, creating a multi-level customer service. The university’s procurement staff can ask their questions using the phone, e-mail or a client-specific online customer service. All questions are registered with the Electool’s online customer service and assigned an identification number . This customer support system allows for easy query tracking, documentation and shortens the response time.  

In the second phase Electool entered the university’s public procurement procedures. Typically, Electool handles procedures where professional preparation requires external support or when the university requires more sufficient resources to help run them. 

Wherever the subject of the public procurement allows or so justifies, Electool uses its electronic reverse auction tool in the public procurement procedure. 

To wrap up, Electool’s service package is composed of three parts: Professional preparation and support; Public procurement procedures administration; And electronic public procurement system to manage procedures. This comprehensive approach ensures that every procedure is adequately and professionally prepared and provides good results. 

Result

Handling public procurement during peak season such as applications for EU funds and other tasks, to aid internal staff. Provide any missing competencies during procedures. Provide high-level customer service based on service level agreement. Receive significant savings through electronic reverse auctions.